Every Day Counts

I recently celebrated one of those birthdays that get you thinking. While I was thinking about this birthday, I recalled a story I heard several years ago about a gentleman that called into a radio station one Saturday morning to give some advice to a younger audience that was listening to this talk show. The callers that morning seemed so caught up with careers, money, business, and overall just worries of life, that this gentleman felt compelled to call in.

This is a short recap of that story:

“Thanks for taking my call this Saturday morning. You see, when I turned 55 it stopped me in my tracks. I sat outside that cool fall morning and thought back over my life. I realized how caught up in the busyness of life and the struggle to get ahead at work. I thought back over how much I had missed at home and how I had been so focused on things that now seemed so trivial. I had worked so hard during the week and spent many weekends just absorbed in my own interests, that I had little focus on family or friends/people in general. I vowed that day to no longer waste time or let a day get away from me that wouldn’t be impactful. I figured that most people on average lived to be 75 years old. 20 years with 52 Saturdays a year would mean I had roughly 1040 Saturdays left to live. I got a glass jar and filled it with 1040 marbles. Each Saturday, I would take one marble out as a reminder to make the most of the day/week. That visual reminder has been a reminder for me all these years to make each day/week count. You see, today I took that last marble out. Yes, I turned 75 today. My jar is now empty. I don’t know how many Saturday’s I have left, but I assure you that each week will count for something. I’ll sign off now and just encourage all those listening to make each day count.”

Funny how I recall that story. You see, I turned 55 just recently. I don’t know how many Saturday’s I have left, but I recently got me a jar too. Rather than fill it up and take marbles out each week, I am going to add one each week if I feel like the prior week was impactful. Impactful defined as a meaningful interaction with someone else; that I either intentionally or in the moment truly focused on someone else and had a meaningful interaction with them. Yes, I will be the judge of my own week, but every time I look at that jar, it will be a reminder to make the day count and to make the week count.

If I live long enough to need a bigger jar, great. Either way, I want to see that jar fill up with marbles with one being added each week; representing a meaningful, impactful week benefiting someone else.

I don’t know if this note is a leadership lesson or just a life lesson, but leaders being more focused on others seems to be pretty impactful to me. Give it some thought and regardless of your age, start making that impact today.

I will have that jar with marbles on my desk as a reminder for all of us.

Perspective is Key

Perspective is defined as the capacity to view things in their true sense or level of importance. So having the proper perspective would mean that our view of things or situations would be accurate, sensible, and/or appropriate.

I recall my first job after graduating from college. I had taken a job with one of those national public accounting firms. The first year was miserable. Portable computers had just been deployed, I had no idea how to use them, and the folks I worked for had no patience for lack of proficiency. There was just plain hazing on new folks in the office (they weren’t that concerned about engagement). The firm had hired too many people when I started and told us that half of us would be let go in six month pending results of the CPA exam (talk about pressure). That first year I just tried to keep my head down, learn, work hard, and pass that exam. I really had no idea what was going on around me. Everything was just moving so fast, and I was just trying to keep up.

In my third year, I was promoted to a supervisor level. I was now going to scheduling meetings, attending billing meeting, interacting more with senior leaders, and really seeing how the business was run. For the first time, I had a much clearer perspective of the environment and business I was working in. Not all of it was positive, as I saw a lot of things that were unsettling and disturbing. Things; however, were moving a little slower for me, and I could grasp what was going on. I finally had a solid perspective.

Years later, I can’t stress enough how important perspective is for those in leadership positions. Whether you are leading others in a work setting, facing a personal challenge, or just working through the basic challenges of life, perspective is so important. Here are four key concepts that will not only help you with perspective, but also help those you lead have the proper perspective.

1. Define the win. Regardless of what we are facing on a daily basis, we need to know what success is. It sounds so simple, but don’t take it for granted. Can we concisely define what real success looks like? Do those following us know what success is? If it’s a personal challenge, what’s the win for you? Before we start any business, any operation, any shift, any personal endeavor, take time to define the win. Just defining what you need to achieve to be successful won’t guarantee success, but not defining it will guarantee you won’t succeed!

2. Focus on what you have, not what you don’t have. It’s real easy to get wrapped up in all the reasons we shouldn’t succeed. We don’t have what we need. The people around us don’t care. The obstacles are just too tough. Those thoughts can get going and just spiral out of control. Rather than focusing on all these negative things, take some time and focus on what we/you do have. Build on what you have. Make the most of what’s available to you. Hey, I have spent my entire life having to overcome. I have been blessed more than I deserve and recognize that every day. Make the most of what you do have!

3. Focus on serving, not to be served. Whether you are leading others or just battling a personal challenge, there is something special about focusing our attention on others and not self. Servant leadership is a concept that just allows us to focus on the followers. That focus drives our passion for leading and impacting others. When we take the focus off of ourselves, we can see more clearly and our perspective improves!

4. Eliminate variables – Simplify. I use the term “narrow the focus” quite a bit. To broaden that concept, I would say remove as many variables as possible to simplify things for you and your followers. Clutter in our lives clouds perspective. We often think of things we need to start doing, but we also need to evaluate things that need to be stopped, removed, or modified. If you want to clean up our perspective, we may need to clean up the things that are draining our attention, focus, and thoughts to what really matters (or at least what really matters right now).

Leadership from the Intern

While I will tell you that a couple of my favorite leadership movies are “We Were Soldiers” and “Remember the Titans”, I have found myself watching the movie “The Intern” here in the last six months on numerous occasions. This movie, starring Robert Di Nero, is about a 70 year old retired businessman returning to the workforce as a senior intern at an online fashion company. This guy seemingly has nothing to offer this online tech focused company, but takes his years of experience, knowledge, and pure concern for people to have a huge impact on everyone he comes in contact with. He uses every day and every opportunity to positively impact those around him. He has influence with coworkers, managers, and even the owner of the company. He has no real position with this company, but he doesn’t let that stop him from making a difference with everyone he comes in contact with.

When I watch that movie, it does help me regain perspective. Like many of you, I can get caught up in the day to day grind of the challenges of the day and trying to deliver results. Hey, those things matter and keep us employed, but there has to be more. If you are reading this note, you likely lead people in one manner or another. If we are going to be effective as a leader and have the kind of influence we want, and the followers need, we are going to have to be intentional with our leadership.

Think about what is necessary for you to be successful with your team, your followers. Are your folks better off because you lead them? Are you making a difference every day with your people/followers?

Leadership is influence. Leadership is taking followers somewhere that they could not go/achieve without you. Leadership is a great opportunity and an important responsibility.

The message from that movie has really been the backdrop for my focus this year. I am not a 70 year old intern at a new company, but I do have the opportunity to share 30+ years of life experience in business with the people I come in contact with every day. I have the opportunity to help them narrow their focus, identify key opportunities, and most of all, maintain the proper perspective through the grind. You see, it’s real easy for us to focus on counting injuries rather than caring about people. It’s real easy for us to focus on some operating metric and forget about the people driving these metrics. If the leader doesn’t have perspective, who will?

As you start a new week and really get going into a new month, take a minute and reflect on the impact you are having.

I end every safety leadership class that I teach with the same challenge: You have the opportunity today to make a difference in the life of someone else!

I will end this note with the same challenge. Will you do it?

No Regrets

I recently had the opportunity to spend some time in my hometown. Every time I am there and have an opportunity to drive around, I recall some great memories. I think back on some very good friends, some great experiences, being a part of state championship teams, and many more nice memories. But I also go back and recall all the things I wish I would have done differently. These “regrets” haunt me from time to time and overshadow all the good things if I am not careful. You see, for me, these regrets are almost always things I failed to do for one reason or the other. There were so many occasions where I chose the easy route, the comfortable choice, or the one that required the least of me. There were opportunities to step up and make a difference that I didn’t take. There were selfish decisions that I made that ignored what was best for others. I can’t go back and undo those things, but I sure wish I could.

Regrets are hard to overcome. At best, you learn to manage it and focus on the future trying not to recreate the same short-sighted mistakes. I don’t know if you battle these type issues or not, but if you are like me, it’s something you do have to deal with.

With that in mind, don’t spend time going back and dwelling on the past (goodness knows I need to do that less); but rather focus on today. What do you need to do today so that you don’t have any regrets? In the work setting, are you doing all you can to impact those that you lead? Are there issues you need to address before something happens that you would regret? Are there conversations you need to have that will be uncomfortable for you? Are there tough choices you need to make to ensure things get better for your team?

Don’t take the easy, comfortable, safe route each day. Are you really making a difference and impacting people? That’s what leadership is all about.

What do you need to do today in order to not have regrets tomorrow? No regrets!

Gatorade or a Water Hose

I heard Tony Robichaux, baseball coach at the University of Louisiana, say that he would rather recruit players that drank from a water hose than those that had their mommas bring them a Gatorade to the dugout. Now I love that comment. It embraces what toughness in sports is all about. Robichaux is obviously interested in more than talent alone. He is looking for a degree of toughness as well.

That concept isn’t limited to athletics. Regardless of the field of work or service, talent or experience will only take you so far. At some point, you or your team/organization will experience unforeseen challenges or problems. Those challenges or problems will oftentimes be more than talent or experience alone will be able to handle. It will take an enhanced degree of commitment, dedication, toughness, and sheer grit to work through it. It’s these situation that define leaders and their impact.

Over the years, I have seen many examples of this type of dedication and commitment to winning. People sleeping after their work day at the mill because an ice storm was going to impact travel back to the mill the next day, and the mill had to keep running. People stepping out of their normal line of work and helping us fight a fire, deal with water in the plant, or sandbag against potential flooding. There were people finding ways to work through difficult machine or quality issues and getting the product out to the customer. Here recently, people driving 4-5 hours to work due to being rerouted as a result of flooded roads, people staying in hotels to ensure they could get to work the next day as their normal roadways home were flooded, and the countless hours of time people have spent resourcing orders to other plants to ensure customers got what they needed (not to mention the overtime and extended hours at those other plants).

It’s in these times that toughness takes over. Yes, talent matters, knowledge matters, and experience makes a difference. Without that inner determination to fight through obstacles, those attributes are meaningless. I don’t know if you can teach toughness, but you can sure practice it and model it for others.

So as you continue to focus on developing as a leader and developing others to lead, it’s not just about technical ability, communication skills, analytical skills, or motivational ability, but also about sheer toughness at times. The willingness and determination to face a challenge, to find a way to win, and to bring others along with you in that battle.

Looking back, I don’t think my mom ever brought me a Gatorade to the dugout or sideline, and I sure drank out of a bunch of water hoses growing up. Maybe we need to turn the hose back on!

A Leadership Message from Jethro

For those of you thinking about the Beverly Hillbillies, that’s not the Jethro I am referring to.
Rather, I was reminded of a different Jethro a few weekends ago. Every year ABC shows the Charlton Heston film “The Ten Commandments”. While there are many obvious leadership messages with Moses leading so many people, there is one subtle leadership message that could often be missed, but one that I think is outstanding.

Shortly after the Israelites cross the Red Sea, Jethro, Moses father-in-law, came to the camp to visit Moses and his family. Jethro observed Moses meeting with people and resolving disputes from morning till evening. Jethro’s statement to Moses was, “What you are doing is not good. You will wear yourself out. The thing is too heavy for you!” He went on to tell Moses that it was not effective for the people and that he needed different levels of leadership – some over hundreds, some over fifties, and some over tens. Moses would set the direction, but others would carry it out on direct levels. Moses would also just handle the “great matters”, and the other leaders would handle the “smaller matters”. Moses needed to find trustworthy leaders that would be an extension of himself to the people on a more personal level.

So we have a great depiction of how layers of leadership are to work in an account that took place so many years ago.

Taking this example to our present situation looks something like the following:

Front line leaders have more impact on the “followers” than anyone else. FLL’s are really the key to culture. The execution level is where strategy, plans, and programs become who we are and what we do. Without FLL’s driving execution, all those strategies and plans are just talk. FLL’s really decide what we accept and don’t accept.

Managers focus on shaping the vision, developing the plans/strategies, equipping the FLL’s and followers for success, and removing obstacles. Regardless of the level of management, that’s essentially what leaders at this level do.

So, if you are reading this message, there are a few key things that you need to note:
1. Everyone in a leadership role, regardless of level, is essential to success. Don’t underestimate your importance.
2. Trustworthiness (credibility) of any leader is the most important attribute for success. (not knowledge or technical ability)
3. Stay in your lane. Jethro gave Moses a lesson in work life balance in a culture with no cell phones or emails. Do your role well but let/expect others to do their roles well too.
4. Less may be more (effective). Doing more is not always in the best interest of your organization. Slow down from all the busyness and evaluate effectiveness on a regular basis.
5. Address issues but realize that issues can be addressed in a variety of ways. Empower trustworthy leaders and function as a unit!

A Method to the Madness

Like many of you, I really get into watching college basketball this time of year. Unlike most of you, I really get into understanding coaching principles and tactics. This year, I have read all I could find on Tony Bennett’s (head coach at the University of Virginia) coaching style and defensive philosophy. After reading all I could find on the internet yesterday, I watched them play and looked for examples of what I read in both his coaching style and scheme. Now I know that seems odd to most of you, but I really like finding different approaches, and if you have watched Virginia play basketball, you will see it’s different.

You see, Bennett isn’t your typical college basketball coach and his defensive philosophy isn’t typical in college basketball. They play at a very deliberate pace, generally have low scoring games, and really focus on defense first. He expects his players to do three things well on defense: 1) don’t allow a fast break 2) don’t allow dribble penetration 3) don’t allow an offensive rebound on a missed shot. They run something he calls a “Packline” defense to accomplish this goal. In summary, it’s a defense based on helping one another achieve a total team defensive approach to the above three key objectives. Thy put pressure on the ball, but off-ball defenders sag back and look to help. They force you to make outside, contested shots.

Now that’s enough of that for now. I could go in to much more detail, but that’s not the essence of this message. The more I read about Bennett’s communication effort in his coaching style and defensive philosophy, the more I saw the correlation to leadership in general. His expectations are made clear in the recruitment of his players, at each practice, and during each game. It is evident that his expectations are clear when you watch them play.

For any leader, keep in mind that you will generally not get more from your team than you expect. If you want an orderly, clean work environment, you have to set that expectation. If you want a safety first focus, you have to clearly communicate that expectation. If you want certain production results, you have to ensure everyone understands those expectations. Now, setting expectations doesn’t guarantee results, but not setting expectations will normally guarantee you won’t get them. That almost sounds profound!

Here’s some key thoughts on setting expectations:
1. You decide first what your team needs to do to be successful. If you don’t clearly know, you can’t communicate expectations to your team. (simple, narrow focused)
2. Clearly communicate those expectations to your team. Be sure they know why those expectations matter. Why should they care?
3. Be consistent. Don’t change expectations on your team. Don’t confuse things. Decide and stay the course!
4. Remember you generally won’t get more than you expect, so expect what you need to be successful.
5. Inspect what you expect. By this I mean make sure you are involved and getting what you value. Look, observe, audit, ask, and make sure you draw importance and attention to that which you expect.

I don’t know how far UVA will go in the tournament this year, but I do know that they will win or lose doing what their coach expects. Is your team aware of your expectations and doing their best to execute every day? Even more importantly, are you clear on your expectations?

Doing a Great Work

One of the greatest leadership stories I have ever read took place in 445 BC.

The Babylonian empire had defeated the Jewish nation and destroyed much of Jerusalem. Many of the Jews were eventually taken into exile and would later wind up as part of the Persian empire.

Nehemiah was one of these Jews who was exiled. He was very fortunate though, in that he would be working as part of the King’s servant staff group in a somewhat comfortable role compared to many of his fellow Jews.

Having been told by fellow Jews that the remnant of Jews that remained in Jerusalem were living in terrible conditions because they had no wall to protect the city (destroyed in the Babylonian siege) and were at the mercy of those nations and people groups living in the surrounding areas, Nehemiah was driven to take action.

1. He went to the King and asked permission to return to Jerusalem to rebuild the city. He was willing to leave a comfortable situation for something uncomfortable that would have an impact.
2. He received permission, went to Jerusalem, inspected the city, and prioritized rebuilding the wall. Without the wall, there was no protection from outside threats and nothing done inside the city would be safe. He assessed, developed a vision, narrowed the focus, and put a plan together.
3. He then sold his vision to the people and convinced them of the need to rebuild the wall. Nehemiah had them work on the wall adjacent to the area of the city they lived in. He got buy in by having them work in areas that meant something to them personally (taking care of their families).
4. As the wall started to be rebuilt and repaired, outside enemies started to threaten the work. Nehemiah adjusted the work assignments to ensure everyone was armed and that half of those working would focus on the wall with the other half standing guard against a possible attack. He adjusted his plans as the circumstances changed to ensure they were able to continue on with their mission and address the obstacles from the outside.
5. With the outside threat being neutralized, the work continued but there arose economic internal issues within the group. Nehemiah quickly dealt with financial condition of many of the poorer families and established a system that allowed for everyone to work, to own property, and not be dependent on others for their provision/condition of servitude. He addressed internal issues directly and ensured everyone was cared for and given an opportunity to contribute while staying focused on their primary goal.
6. As the wall neared completion, outside threats took another approach and tried to distract him from the primary focus of the wall. Nehemiah replied with my favorite statement of the entire book – “ I am doing a great work and cannot come down”. He was totally focused on his mission and would not compromise that commitment or focus!
7. With the wall finished, Nehemiah planned a celebration to recognize the efforts of the people and share with them the vision of their next focus area. He took time to recognize the effort and share the continued vision for success in the future.

Now, take a look at the last sentence in each section of each of those seven comments above. Each one of us reading this message can apply those steps in some manner to what we do.

1. How do we need to leave the comfortable for the uncomfortable to make a difference? When we are willing to get out of our comfort zone, we may discover that we can have more impact/influence than we ever thought possible.
2. Have we effectively developed and communicated our plan for success with those following our leadership? It doesn’t matter how much you know or how skilled you are if you aren’t impacting others as a leader.
3. How effective have we been at getting buy in from our followers? Effective leaders get people to see why it matters and why they need to be a part of the plan.
4. How effective are we at adjusting our tactical plans as obstacles arise while still staying focused on our primary purpose? Effective leaders fully utilize resources, address issues, and stay focused.
5. Are we listening to our followers and being sensitive to issues that may limit our effectiveness? Don’t underestimate the importance of your follower’s concerns. Actively listen and address internal issues.
6. Do you view your work as “A great work”? Think of the significance of your role with the people you lead and “and stay on that wall”.
7. How are you sharing in the successes and continuing to communicate with your followers? You can’t have leadership without communication.

I have now taught over 20 Balmert Safety Leadership classes over the last 3+ years. I end each of those classes with a challenge. That challenge is to make a difference in the life of someone else each day. As I recall Nehemiah’s response to those trying to divert is attention: “I am doing a great work and cannot come down”, I am reminded of that challenge. You are doing a great work. Make a difference every day.

I Hated that Job

It was the summer before my sophomore year in high school. From the time I was 12 years old, I pushed my lawnmower around town mowing yards during the day. Now I was 15 years old, had just bought a car, and took a job at a full service gas station/garage. I would go to an early morning football workout, work at the station 5-8 hours per day, and play baseball at night. I loved working out and playing ball, but I hated working at that gas station. Now when I say I hated it, please know I was still very thankful to have that job. Without that job, there would be no gas money for the car, no money for repairs, no money for anything. My mom was doing all she could do just to provide for my brother and me. We didn’t have extra money for a second car. So I thanked God every day for that job even though I couldn’t wait for the workday to end.

You see, pumping gas, checking oil, and cleaning windshields was fine. Washing and waxing cars by hand was challenging at times, but ok. What was nerve racking was raising a car on a lift to change oil and/or rotate tires. With little or no training, using that lift to raise a car 7 feet in the air was gut-wrenching to say the least. Having to re-wash/re-wax a car due to water spots was not much fun. Being left alone at the station on Sundays while the owner and other workers took off to go to smoke pot (stash stored behind the oil cans on the second shelf) was not something that I felt very comfortable with either. I wanted to do well and there were just a lot of things that I wasn’t comfortable with at that time. Training was limited. When it was busy, the pressure was intense. When it was slow, I had to find something to do or get sent home (I really needed the hours). There were obstacles every day in that job. While thankful for the income, I dreaded going there.

At 15 years old, I was just surviving each day. I saw obstacles as just something to get through. For 2 ½ months of a summer job, that was doable. If we approach work like that as an adult, life can be miserable. We aren’t just working for 2 ½ months during the summer.

When we start to view obstacles as opportunities, work takes on an entirely different meaning. Leading and influencing others becomes the primary focus during challenging times. The bigger the challenge, the more opportunity we have to be influential and/or impactful. You see, the tougher the situation and challenge, the more likely people are to be receptive to leadership – the more likely people are to follow someone who cares, someone who has direction, and someone who can provide a pathway to success. Tough, challenging times are when leaders make a difference!

If you are facing obstacles today, and if you are like me, you are facing your share of them, please know that you are not alone. Obstacles may be internal to your operation. Obstacles may be market/customer driven. Obstacles may be something coming down from the corporate level. Obstacles come from many different directions.

Take a step back and consider these obstacles as opportunities – Opportunities to impact people – Opportunities to lead by example – Opportunities to make a difference in someone else every day.

Take the opportunity to:
Simplify what you are trying to do. Everyone should clearly understand what we are trying to achieve. Eliminate complexity.
Narrow the focus. Refine what you are going to put emphasis on. You are going to have to make choices.
Prioritize actions that will be most impactful to your team.
Integrate everything we do to align with key focus areas noted above.
Execute at a high level. Be great at what you decided in the first three items above!

As a leader, don’t let obstacles discourage you today. Rather, see them as opportunities to achieve something even greater with your people.

Don’t just survive the day, but make it something worthwhile in the midst of the challenge.

Everybody Needs Hope

I had been with IP about two years and was working in a multiwall bag plant in Camden AR. My wife and I were both around 28 years old, and our son (around 2 at this time) had been born shortly after we moved there. My wife had not been feeling well for weeks and then months. The local doctor(s) had treated her for numerous things but nothing seemed to work. We finally went to Little Rock to see specialists and get a more expansive view of her condition. She was really sick by this time, and we had no real idea what it was nor what to do. To get right to the point, we soon found out that she had cancer. I still recall getting that news in the waiting room after they performed the biopsy.

The initial referral to an oncologist was even more disturbing. He suggested surgery to remove an organ, radiation treatments, and a list of other things to consider, but not much hope. We weren’t comfortable at all with this plan, nor did we have a peace about things at all. We pursued a second opinion with a different oncologist and got a very different plan of attack – aggressive chemo treatment and start getting better!. There were no promises of a timetable for complete healing, but there was a simple plan that experience indicated would lead to a favorable outcome.

There were additional tests to be performed, a somewhat lengthy stay in the hospital, and all the side effects that chemo treatments had back in those days. I recall working at the plant during the day, driving two hours to the hospital in the evenings, spending the night in the room, and driving back to work early the next morning. Just seeing progress and keeping the mindset of a desired favorable outcome was the focus. Yes, there were tough days and challenging obstacles, but that oncologist provided a plan with hope. There was no guarantee, but there was hope.

She did get better and was ultimately cleared of cancer. The process was tough, but the results were what we were hoping for.

As we come to the end of the year, many of you reading this note have had a tough year in many respects. Many of the people you lead have had a tough year. I bet there is no shortage of a need for hope in many people today. With our plants working a lot of overtime, experiencing machine issues, dealing with challenging customers, and working through frustrating safety issues, there is no doubt a high level of anxiety and discouragement right now.

Here’s what you can do as a leader to provide hope and help us get through these challenging times: (hey, this can be a personal message too)

1. Confront the facts honestly. Make an honest assessment of the situation and what has to happen to get to a better place. Don’t downplay the significance of the situation or sugarcoat the way out. Honest acceptance is the start. (OK, it’s cancer, now what do we do?)

2. Get back to basic focus areas. Narrow the focus and simplify everything you can. Everything can’t be a top priority or there is nothing at the top. Identify the few things that you must really focus on and be solid/great at. Other things will need to take a secondary role. By narrowing the focus and simplifying, you provide a manageable game plan for you and your team. (Just like that second oncologist provided us a simple plan. It wasn’t easy, but it was clear, concise, and could be easily understood.)

3. Don’t make promises you can’t keep. While we want to keep everyone focused on getting to a better place, you can’t promise a timeline. There are too many variable in play. Just make progress toward the goal and stay focused on that goal. A promise of a deadline or timetable missed does a lot of harm. (There was never a promise of a timeline for complete cure or normal life, but there was the focus on a cure.)

4. There will be setbacks and tough times along the way. Don’t let these challenges take away your focus of the goal at hand. Your role as the leader is to keep everyone moving toward the desire outcome, not focused on the setbacks along the way. Just make progress today. (Some days sure did not seem like progress, but there was the plan of just staying clearly focused on today and the goal.)

5. Recognize and communicate progress often. (I recall getting favorable news on various tests that things were improving with my wife. Sometimes these tests were only a part of the entire treatment evaluation, but good news, no matter how limited, provides momentum to fuel hope.) Leaders need to do the same. Just sharing positive news from time to time can pick a group up and propel them forward.

As I read back over the five things noted above, they have a very similar sound to Jim Collin’s key messages in his book Good to Great. I think he used different terminology, but from what I recall from the book, the basic message appears very similar.

Oh, by the way; some eleven years later we would have a baby girl join our family. Her name is Hope.